Privacy Policy

Effective Date: April 5, 2025
Website: myplushmate.com

At PlushMate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the personal information you provide to us when using our website.

1. Information We Collect

We collect personal information when you:

  • Make a purchase
  • Subscribe to our newsletter
  • Contact us via our website or email
  • Register for an account (if applicable)

Personal data may include:

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (processed securely via third-party payment providers)

We also collect non-personal data, such as:

  • Browser type, device, and operating system
  • Pages visited and time spent on site
  • IP address (for security and analytics)

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and promotions (if subscribed)
  • Improve website functionality and user experience
  • Prevent fraudulent transactions

We do not sell, rent, or trade your personal information with third parties.

3. Sharing of Information

We may share your information with trusted third parties for the following reasons:

  • Payment Processing: e.g., SSLCommerz, bKash, Nagad
  • Shipping & Courier Services: to fulfill your delivery
  • Email Marketing Tools: if you opt-in to newsletters
  • Legal Obligations: if required by law or to protect our rights

All third parties are required to keep your information secure and only use it as instructed by PlushMate.

4. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and collect analytics. You can disable cookies in your browser settings, but some features of the website may not work properly.

5. Data Security

We take data protection seriously and use security measures such as:

  • SSL encryption
  • Secure payment gateways
  • Firewall protection
  • Limited access to personal information

6. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your account/data
  • Opt out of marketing communications at any time
  • Contact us with privacy-related concerns

To exercise any of these rights, please email us at: hello@myplushmate.com

7. Children’s Privacy

Our products are designed for children, but we do not knowingly collect personal data from children under 13 without parental consent. If you believe we’ve collected such information, please contact us for removal.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:Email: hello@myplushmate.com
Phone: +8801830198129
Address: PlushMate HQ, Dhaka, Bangladesh